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Family Tree & Branchline

Support, without the runaround.

Quick answers for the most common Branchline questions.

Before troubleshooting

Update to the latest App Store version, restart the app, and confirm iOS permissions related to the feature you are using. Never include passwords, TOTP secrets, camera credentials, private family data, or children’s personal information in a public support report.

Frequently asked questions

Which relatives can I add?

The app supports parents, partners, children, extended family, and other kinship relationships described in the product listing.

Which files can I import?

The app supports selected family-data import and export. Check the import screen for the formats supported by your current version.

Does it research records for me?

No automated ancestry or historical-record research is advertised. Branchline helps you organize information you provide.

Need more help?

Visit the developer’s public GitHub profile for available app repositories and issue trackers. Include the app name, app version, iOS version, device model, and steps to reproduce—without private data.

Developer support profile ↗
© 2026 RobotBrain Apps · Apps by Zhe Wu
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